1. Applicability and quotations
These terms apply to all offers, quotations, agreements, work, deliveries and follow-up assignments, unless otherwise agreed in writing. Mandatory consumer rights remain unaffected.
Quotations are non-binding unless stated otherwise. An agreement is formed when the customer accepts the quotation in writing, digitally or unambiguously, or when we start work with the customer's consent.
2. Work, customer duties and planning
We perform the agreed work with care and craftsmanship. The customer must provide accurate information about the space, substrate, pipes, electrical work, construction, moisture issues and other relevant conditions, and must provide access and a safe workplace unless agreed otherwise.
Planning dates are indicative unless confirmed as strict deadlines. Delay caused by suppliers, additional work, hidden defects, illness, force majeure or circumstances outside our control does not create a right to compensation.
3. Changes, payment and ownership
Work outside the quotation, changed material choices, hidden defects or additional preparation are treated as additional work and charged on the basis of an additional agreement or reasonable hours, materials and costs.
Payment is due according to the agreed schedule or, if no schedule is agreed, within fourteen days after invoice date. Delivered materials remain our property until all amounts due have been paid.
4. Delivery, warranty and complaints
The customer must inspect the work after completion and report visible defects within a reasonable period, preferably within fourteen days. We must be given the opportunity to remedy a justified complaint.
The ten-year warranty mentioned on the website relates to carefully performed workmanship where suitable for the type of work. It does not cover normal wear, misuse, insufficient maintenance, substrate movement, existing defects, moisture or ventilation problems, third-party materials, customer-supplied materials or later changes by others. Consumer statutory rights remain unaffected.
5. Cancellation, liability and law
On cancellation after acceptance we may charge incurred costs, ordered materials, reserved capacity and reasonable loss where permitted by law. For consumers, statutory withdrawal rights may apply to distance or off-premises contracts unless a legal exception applies.
Liability is limited to direct damage caused by an attributable failure and, where permitted by law, to the amount paid for the relevant part of the assignment or the amount paid by our insurer. Dutch law applies.
Questions about these terms?
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